ThaiBev’s Sustainability 2025
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Employee Wellbeing
ThaiBev is committed to maintaining the highest standards of occupational health, safety, and well-being across all operations. Guided by the Corporate Occupational Health and Safety Policy approved by the Board of Directors, the company ensures a safe, healthy, and supportive work environment for all employees and stakeholders. ThaiBev’s OHS management approach emphasizes proactive risk identification, continuous improvement, and compliance with applicable laws and international standards, while also promoting a strong safety culture through training, engagement, and communication.

In 2025, ThaiBev continued to strengthen its safety governance and employee well-being programs to enhance resilience and operational excellence. Key efforts focused on improving health and safety performance, fostering work-life balance, and promoting a culture of care and accountability. Through these ongoing initiatives, ThaiBev reaffirms its commitment to achieving a safe, healthy, and sustainable workplace for all.
Management Approach
ThaiBev’s commitment to safety is governed by the “Corporate Occupational Health and Safety Policy,” which has been approved by the Board of Directors. This policy provides clear guidance on maintaining a safe and healthy working environment for all directors, employees, and individuals working within ThaiBev’s premises. The full policy is publicly available on our corporate website.

The OHS governance is driven by the Occupational Health and Safety Network team, led by the Chief People Officer (CPO). This team comprises senior executives and operational workers from all business units. Their primary responsibility is to oversee, standardize, and continuously improve the company’s OHS management processes. Key functions include identifying and reviewing work-related hazards, holding regular decision-making meetings, and consulting directly with employees during the development, implementation, and evaluation of all OHS processes. This approach ensures compliance with legal and international standards while actively promoting knowledge-sharing to build a sustainable and healthy workplace where all employees can thrive.

Management Process
Hazard Identification and Risk Assessment (HIRA)
ThaiBev strictly adheres to the OHS management system standard ISO 45001:2018 and the Occupational Health and Safety Act 2011. To fulfill the objective of controlling and eliminating hazards, Job Safety Analysis (JSA) is performed annually for all regular and non-routine activities, areas, and services. This HIRA process assesses risks based on severity and likelihood. Following any incident where significant risk is detected, a mitigation plan, including the preparation of a Safety Standard Operation Procedure (SSOP), is immediately implemented. Furthermore, ThaiBev requires all suppliers and business partners to develop emergency mitigation plans, strictly comply with applicable laws, and set procurement standards aligned with the organization’s OHS criteria.
OHS Program Principles
Our OHS program aims to provide a safe and healthy working environment through the following core principles:
  • 1. Hazard Identification and Risk Assessment: Setting the scope, identifying all operational steps, and defining potentially important effects that may impact people, communities, environments, and assets, as well as determining appropriate control measures and prioritizing action plans to reduce the risk to a non-severe and acceptable level.
  • 2. Emergency Management: Integrating robust crisis plans to ensure organizational preparedness and minimize impact on occupational health and safety.
  • 3. Auditing and Evaluation: Conducting both internal and external audits to assess operational success and stakeholder progress in risk reduction against the set targets.
  • 4. Incident Investigation: Implementing a formal procedure to investigate all work-related injuries, illnesses, and incidents to identify root causes and drive continuous improvement in preventive controls.
  • 5. Expert Training: Establishing in-house experts and safety trainers to support effective safety training for employees at all levels, including assistance to surrounding communities (CBDRM).
  • 6. Procurement Standards: Setting OHS criteria to evaluate suppliers’ ability to comply with the organization’s safety standards.
To meet legal and internal standards, ThaiBev has set guidelines in four areas, as detailed below.

Safety

Occupational Health

Work Environment

Employee Well-being

Safety
OHS Management System and Governance
ThaiBev is committed to implementing high-quality safety management systems, with 38 facilities currently certified to the ISO 45001 standard. To maintain compliance, the corporate safety team conducts periodic onsite safety inspections at all facilities, both in Thailand and overseas. The company implements comprehensive emergency response measures, which include mandatory training across a wide range of high-risk scenarios, such as fire, confined spaces, forklift operation, and chemical leaks (e.g., chlorine and ammonia).
Fostering a Proactive Safety Culture
The company actively fosters a strong safety culture through multiple channels and forums. Monthly safety meetings are held at each workplace, bringing together management and employee representatives to collaboratively determine safety activities, address suggestions, and follow up on corrective actions. To build awareness, daily safety briefings are conducted in all production plants. Furthermore, ThaiBev has established safety clinics with volunteer teams and uses a variety of accessible OHS communication channels, including a complaints system, phone, email, and a two-way interactive platform on the LINE application. Communication effectiveness is proactively measured using pre- and post-activity questionnaires to gauge employee understanding.
Training and Competency Development
All employees are required to undergo comprehensive safety training, covering foundational safety knowledge, relevant laws, fire safety, road safety, and ISO 45001 standards. To ensure continuous operational excellence, specialized training is provided to safety officers across all business units to enhance their skills and expertise. This robust training framework ensures a high level of safety awareness and competency across the entire organization.

Occupational Health
Care:
ThaiBev is committed to employee health, providing comprehensive support through on-site medical and nursing services. To enhance accessibility, the Employee Wellness Team offers convenient Telemedicine services, partnering with a renowned clinic for specialized medical consultation. Furthermore, all permanent employees receive life insurance, with the company covering all medical expenses and appropriate compensation for work-related injury and disability. In 2025, a pilot Mental Health Project was also launched, coordinating interventions for high-risk employees via managers who observe signs of distress in their teams.
Prevention:
ThaiBev enforces strict health and safety measures across all operations, which include mandatory Personal Protective Equipment (PPE), detailed operating manuals, prominent warning signs, and meticulous annual health checks. Complementing these general measures, the “Huang Yai” (Caring) Project targets goods transport drivers by conducting initial health screenings (including EKG and cholesterol checks) to assess individual risk. These medical results are then used in occupational health assessments to classify conditions and develop appropriate, safe transportation management plans. Treatment: ThaiBev provides comprehensive healthcare coverage, including support for outpatient and inpatient illness expenses as well as accident insurance.
Check-ups:
ThaiBev provides employees with high- quality, cost-effective medical examinations, including mobile dental services, with results conveniently accessible via the Beverest Life application. The program also emphasizes specialized female health, offering free cervical cancer screening (for ages 30+) and standardized breast cancer screening via mobile mammogram units at a reasonable cost, requiring no upfront payment.
Education:
ThaiBev promotes health and safety awareness through online training on topics like office syndrome and stress reduction, alongside practical skills courses like Basic Life Support (BLS), AED use, and First Aid for employees and their families. This is reinforced by fostering a robust safety culture under the Behavior-Based Safety (BBS) concept, which includes specific initiatives such as Defensive Driving training for transport drivers to enhance preventive driving knowledge and awareness.

Work Environment
ThaiBev has set up the Workplace Safety Inspection and Natural Disaster Mitigation Program, which is a crucial, bi-annual initiative designed to proactively manage workplace safety and mitigate the impact of natural disasters. The core objectives are to prevent incidents and unsafe conditions, collect essential data for the continuous improvement and development of the working environment, and utilize this information to effectively inform and manage the organization’s natural disaster response plans. Inspections will be conducted twice a year (every six months), with the inaugural check commencing in FY2025.

Accountability for the inspection is distributed across the organization. The process requires coordination among the company’s Safety Officer, Senior Managers or their delegates, and the Central Internal Audit Team. Specifically, Safety Officers are responsible for performing Self-Audits in their supervised operation areas, while Senior Managers manage inspections at nationwide sales offices.

The Internal Audit Team handles the restaurant locations. To ensure consistent standards, all inspecting representatives from the Sales Offices and Internal Audit Team will be required to undergo additional safety knowledge training. To ensure compliance and streamlined reporting, the Occupational Health, Safety, and Working Environment Checklist is meticulously structured. It is based on all statutory legal requirements and is customized according to the specific operational characteristics of each ThaiBev business group. The checklist is administered via a Microsoft Forms Link, allowing inspectors to digitally submit their results directly to the Central Office, which is responsible for the collection, summarization, and reporting of all audit findings.

Employee Well-being Support Programs
Flexible working hours:
ThaiBev actively promotes a flexible working environment tailored to employee roles and needs. For in-the-field employees like sales representatives, flexible hours are provided as a tool to support effective time management and enhance their productivity, given their performance-based job nature. Other staff can arrange flexible hours through the internal Time Management System with supervisor approval. To further enhance agility and safeguard employee health, we have established virtual workstations in multiple locations, enabling seamless remote work across local and international markets and empowering staff to “work from anywhere.”
Work-from-home arrangements:
The arrangements are designed to enhance productivity, morale, and agility while safeguarding employee health. Our remote support is comprehensive, backed by detailed guidelines, training, and necessary equipment. To ensure holistic well-being, we offer updated wellness programs focused on exercise, ergonomics, and stress management. Additionally, we actively support disabled employees by providing alternative workspaces and necessary accommodations.
Part-time work options:
ThaiBev also provides part-time working options to meet diverse employee needs. Employees coordinate their schedules and conditions directly with their supervisors, and requests are submitted through the Time Management System within the BeverestLife app. These part-time arrangements are commonly utilized by our retail employees, particularly staff at QSA (KFC) and Oishi restaurants.
Family Benefits:
ThaiBev is committed to creating a family-friendly environment through several initiatives at its facilities. These include providing playgrounds for children accompanying parents at production sites, private breastfeeding rooms at all offices and plants, and expanded childcare facilities offering classes and activities during school vacations. The company also hosts an annual Children’s Day event featuring activities, field trips, and CSR initiatives. For primary caregivers, the company offers up to 33 weeks of paid leave (including maternity leave for prenatal and postnatal care), and up to 13 weeks of paid leave for non-primary caregivers. The employee handbook further supports staff by outlining provisions for extended leave to care for ill or deceased family members, subject to supervisor approval.

Beyond family and illness support, ThaiBev offers various other types of personal leave. These include leave for sterilization, training or knowledge development, and leave without pay. Notably, the company formally stipulates a comprehensive Ordination Leave provision, recognizing its cultural and religious significance. This allows eligible male employees up to 120 days of fully paid leave to temporarily dedicate themselves to studying dharma, practicing religious teachings, and fulfilling family obligations, thereby preserving Buddhist traditions and making merit. Furthermore, in accordance with the Military Service Act, ThaiBev grants paid Military Service Leave for male employees required to attend mobilization checks, military training, or readiness tests. This paid leave is formally mandated in the company’s employment regulations and covers up to 60 days per year.

ThaiBev prioritizes the education of employees’ children by awarding scholarships for students at all levels, up to university, and providing academic support through lectures, such as guidance on the TCAS university admission system. This commitment eases financial burdens, with 1,437 scholarships (9.7 million Baht) granted in 2025 alone. The cumulative impact over the past 16 years totals 18,396 scholarships, valued at over 115.8 million Baht.
Parental leave 2025 Male Female
Total number of employees that were entitled to parental leave 24,446 17,161
Total number of employees that took parental leave 126 393
Total number of employees that returned to work in the reporting period after parental leave ended 112 311
Total number of employees that returned to work after parental leave ended that were still employed 12 months after their return to work 112 309
Return to work rate of employees that took parental leave 88.9% 79.1%
Key Projects

Sustainable Safety and Disaster Management Workshop
ThaiBev hosted a crucial workshop aimed at Enhancing Capacity for Sustainable Public Disaster Management and Workplace Safety. The program’s core objectives were to proactively identify, assess, and analyze risks across the organization, strengthen staff knowledge, and build resilience in risk management across all Business Units (BUs). The ultimate goal is to reduce workplace risks, enhance workplace safety, and minimize the potential loss of life and property. The workshop targeted 60 employees from nine Business Units, including Safety Officers and emergency response personnel.

The expected outcomes focused on driving measurable implementation. Participants defined practical risk management guidelines, ensured active involvement in developing Emergency Response Plans and continuous drills, and drove the implementation of Business Continuity Planning (BCP). A key focus was to foster a proactive safety culture and ensure cooperation with surrounding communities for enhanced preparedness. This was supported by a dedicated panel discussion covering policy, employee capacity development, and Occupational Health and Safety (OHS) standards.

A central element of the event was the Declaration of Intent for Building Sustainable Organizational Workplace Safety led by Pramote Hassamontr, Senior Vice President - Office of Spirit Production, and product groups’ executives.

This declaration defines a clear management framework, ensures legal compliance, and is committed to elevating employee quality of life. Its core principles affirm the Group’s dedication to establishing a sustainable and effective safety culture, promoting disaster resilience and BCP, instilling a Proactive culture (supporting non-punitive Near Miss reporting), and adhering to international standards to achieve the “Zero Accident” goal.

Employee Preparation Program for a Better Life after Retirement 2025
ThaiBev organizes an annual training program and retirement ceremony to express gratitude to long-serving, retiring employees. The 2025 training covered four key content areas: Retirement Benefits (including social security), Financial Planning, Community and Support (via a dedicated Line group), and Health and Well-being (physical and mental care). A total of 586 senior employees from ThaiBev and its subsidiaries participated in the program, which concluded with a farewell ceremony featuring a certificate and a commemorative gold pin presented by the company’s Group CEO.

ThaiBev Sports Day 2025: “ONENESS: Uniting as One Power”
ThaiBev successfully hosted the grand ThaiBev Sports Day 2025 “ONENESS: Uniting as One Power,” a long-running initiative dedicated to promoting the physical and mental well-being of its employees and strengthening cross-functional relationships. The 2025 activities were held between June and August across eight regions nationwide, ensuring comprehensive participation from staff in all regions: Nakhon Ratchasima, Nakhon Sawan, Khon Kaen, Chiang Mai, Nakhon Pathom, Chachoengsao, Surat Thani, and Bangkok. The “ONENESS” concept underscores the unification of ThaiBev staff from all units and levels. This event not only serves as a sports competition but is also a critical platform for building a community of physical and mental wellness, allowing employees to express themselves, maximize their potential, and foster teamwork. This unity is essential for a healthy work-life balance and strengthening the company’s long-term corporate culture. The program further extends the reach of the existing ThaiBev Club, which features 12 employee clubs (including ASEAN, Bowling, Running, Football, and Cycling), with future plans to expand club coverage across all eight sales regions.

F&N (Malaysia): Festive Outreach
Fraser & Neave Holdings Bhd (F&N) believes that true well-being is realized when individuals feel a sense of purpose, belonging, and connection. F&N’s recent partnership with Bursa Malaysia for the annual Rewang Ramadan program exemplifies this philosophy. For the second consecutive year, our people came together to spread joy during this blessed month, reinforcing our brand promise of “Pure Enjoyment, Pure Goodness.” This year, 40 passionate colleagues from various offices—even as far as Gemas—joined forces to pack over 2,000 goodie bags for families at PPR Cochrane Perkasa, Cheras. Working in two energetic shifts, the team demonstrated resilience, collaboration, and empathy, ensuring that the festive spirit reached those who needed it most.

Such initiatives are more than charitable acts— they nurture emotional well-being among employees. By engaging in meaningful community work, our people experience a sense of purpose that strengthens personal fulfillment, connection and belonging that fosters camaraderie, and positive mental health through acts of kindness and gratitude that reduce stress and boost happiness.

SABECO (Vietnam): Support for Employees Affected by the 2025 Typhoon
In line with SABECO’s commitment to care for its people and communities, the company provided comprehensive support to employees and their families impacted by the 2025 typhoon, demonstrating solidarity and compassion across the organization. Assistance included emergency financial aid, temporary housing, counseling services, and flexible work arrangements to ensure safety and stability during recovery. Subsidiaries and colleagues collaborated to deliver relief supplies and emotional support, reflecting a strong spirit of unity and mutual care. Through these collective efforts, SABECO reinforced its dedication to employee well-being and community resilience, ensuring that empathy and responsibility remain at the core of its corporate culture.

Grand Royal Group (Myanmar): GRG Mobilizes Relief Following the Myanmar Earthquake
Following the devastating earthquake in Myanmar, Grand Royal Group International (GRG) mobilized quickly to support communities and stakeholders.

We provided vital aid to over 2,500 households across five affected regions—Nay Pyi Taw, Mandalay, Sagaing, Yemethin/Pyawbwe, and Inle—supplying essential items like food, medicine, and care. Upholding our core values of Creating Value, Collaboration, and Caring for Stakeholders, we also prioritized our personnel, distributing over 600 relief packages and 136 rebuilding kits to affected employees in the Mandalay, Nay Pyi Taw, and Sagaing regions. Additionally, GRG extended support to our value chain by assisting trade partners in Mandalay with relief packages to help them recover from inventory losses and promptly resume operations.

Despite continued seismic activity, GRG’s actions demonstrate its unwavering commitment to the collective well-being of its employees, partners, and the wider community.

International Beverage (UK): A Great Place to Work
International Beverage UK was once again accredited as a Great Place to Work, reflecting our ongoing commitment to fostering a positive, inclusive, and supportive workplace culture. This recognition was further reinforced by awards such as “Best Workplace for Women” and “Best Workplace for Transportation, Manufacturing & Production,” highlighting our dedication to gender equality, operational excellence, and employee empowerment across all areas of the business.

Our well-being strategy is holistic and proactive. We run targeted health campaigns throughout the year, including our widely praised Endometriosis Awareness campaign that took place during 2025, which raised understanding and support for women’s health issues across the business. We also champion men’s health through regular awareness initiatives and are currently working on a men’s health policy to support this. Our Employee Assistance Program (EAP) provides confidential support for all staff, covering mental health, financial advice, and personal well-being. These efforts are complemented by flexible working policies, regular engagement interactions, and a culture of open communication.
Achievements
Spirits Group
  • All factories in Thailand and 2 in Myanmar certified to ISO 45001
  • 8 factories awarded for Excellence in Occupational Safety, Health, and Working Environment Management
  • 5 factories awarded for Zero Accident Campaign
  • 5 factories received Safety Culture Together in the Workplace Award
  • 5 factories received awards in the 6th Firefighting and Rescue Skills Competition
  • 2 factories recognized for Disease-Free, Safe, and Healthy Workplaces
  • 1 factory awarded for Outstanding Labor Relations and Welfare
  • 1 factory awarded National Outstanding Safety Officer
  • 1 factory received the Model Workplace Award for the Reduction of Occupational Accidents
Beer Group
  • All factories in Thailand and 3 sites in Vietnam certified to ISO 45001
  • Cosmos Brewery (11th consecutive year) and Beer Thai Factory (8th consecutive year) received National Level Award for Occupational Safety and Health
  • Cosmos Brewery (12th consecutive year) and Beer Thai Factory (7th consecutive year) awarded for Excellence in Labor Relations and Welfare
  • Cosmos Brewery received Model Enterprise Award for Health Promotion, Model Organization Award for Non-Communicable Disease Reduction using Lifestyle Medicine
  • Beer Thai Factory received Healthy Worker Stronger Nation Thailand Awards 2025 – Diamond Level
  • Beer Thai Factory received Princess Environmental Health Award
Non-Alcoholic Beverage (NAB) & Food Group
  • 7 Sermsuk factories certified to ISO 45001
  • 3 Oishi factories certified to ISO 45001
    • Amatanakorn Factory (2nd consecutive year) and Navanakorn Factory received the Zero Accident Campaign Award
    • Wang Muang Factory (7th consecutive year) and Amatanakorn Factory (2nd consecutive year) received the National Level Award for Occupational Health and Safety
  • 1 Thai Drink factory certified to ISO 45001
Thai Beverage Logistics (TBL)
  • Reduced external trainer costs by developing internal trainers for safety related courses—total of 9 courses
  • Zero Accident Campaign at 1 site
  • National Level Award for Excellence in Occupational Safety, Health, and Working Environment Management at 3 sites, and Provincial Level at 3 sites
  • National Outstanding Safety Officer Award (3 persons)
Moving Forward

ThaiBev is dedicated to fostering a safe and healthy working environment for all employees. Our primary goal is the continuous reduction of workplace fatalities and the Lost-Time Injury Frequency Rate (LTIFR). To achieve this, the company will continue to investigate the root causes of all accidents and collaborate with business units to define effective preventive measures. Central departments are developing Standard Operating Procedures (SOPs) for high-risk jobs—such as transportation, motorcycle-riding sales staff, and restaurant operations— and require all units to conduct continuous safety risk assessments to generate risk reduction plans.

For transportation, the TBL Control Tower is continuously enhancing safety across the transportation network, focusing on a zero target for fatal and lost-time accidents. This will be achieved by rigorously monitoring driving behavior via GPS data and developing internal software, Smart Eyes and Smart View, to boost operational efficiency. Furthermore, the company provides sleep-alert sensors to trailer truck drivers and plans to integrate AI cameras for advanced fatigue detection in the future. The Control Tower also monitors external risks (e.g., floods, regional conflicts) and utilizes the GeoFencing feature within the Smart Eyes system to identify and swiftly notify drivers in subsidiary fleets who are in high-risk zones, enabling prompt rerouting and ensuring maximum safety.

In its factory operations, the company is committed to utilizing automation systems to continually increase efficiency and safety, transitioning towards a Smart Factory model. This strategy aims to integrate IoT technology across all operations to enable real-time monitoring, data-driven decision-making, and enhanced safety, all while maintaining strict adherence to sustainability and production standards.

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Employee Wellbeing
in Sustainability Report 2025