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CONSUMER HEALTH AND SAFETY
ThaiBev recognizes the crucial importance of creating food and beverages that are not only safe but also nutritious and ethically sourced. The quality of our products directly impacts our customers, and any compromise in this aspect can result in reputational risk, erode stakeholder trust, and even impact the company’s financial standing. To guarantee unwavering standards of quality and safety, we enforce rigorous oversight across all operational stages, including procurement, production, storage, transportation, and last-mile service.

Our commitment to maintaining excellence has led us to adopt globally recognized standards such as ISO 22000, NSF, GMP, and HACCP.

Furthermore, ThaiBev focuses on healthy product development and encourages responsible consumption. By providing consumers with healthier and more nutritious choices, we actively contribute to the improvement of public health. We also ensure the transparent disclosure of nutritional values on our product labeling, empowering consumers to make informed choices for their well-being.
Management Approach
Health and Nutrition Advisory Panel
The purpose of this advisory panel is to deliver healthy, nutritious products to consumers and to develop the capabilities of the product R&D center. The panel is led by ThaiBev’s Chief of Food Business (Thailand), who has more than 25 years’ experience in the food and beverage industry. As part of ThaiBev’s transformation programs to build new capabilities, the panel gives advice to all product groups on health and wellness innovation, with responsibility for:
  • Supporting education, information, technology updates, and market trends for all Product Groups
  • Initiating strategies in health and wellness innovation
  • Promoting research and development for all Product Groups to support product innovation and consumer health and wellness
Policy Commitment and Strategy
“Health and Nutrition” is defined as one of the key elements in the success of ThaiBev and its subsidiary companies in achieving sustainability growth as proposed in the company’s ThaiBev Vision 2020 and PASSION 2025. ThaiBev offers a wide range of non-alcoholic beverages including drinking water, carbonated drinks, ready-to-drink tea, herbal and Asian drinks, juices, dairy, sports drinks, energy drinks, low- and no-sugar beverages, and functional drinks. With these products, ThaiBev provides consumer solutions that contribute to healthy lifestyles for all drinking occasions.

ThaiBev is committed to increasing the healthy beverage categories in its non-alcoholic beverage portfolio by:
  • Providing healthy product ranges for consumers
  • Promoting the communication of ThaiBev’s health product portfolio
  • Promoting health and wellness lifestyles
Risks and Opportunities
Food and beverages, ThaiBev’s core business, can directly impact the health of consumers. The risk to consumer health can come from any step of the value chain, but it’s mainly from contamination and ingredients that are harmful to health. Consequently, ThaiBev takes great care to protect against these risks through rigorous quality control across the whole value chain. In addition, because our society is aging and consumers are taking greater interest in health and wellness, we see opportunities in the development of new products and the reformulation of existing products.
Management Process
ThaiBev is committed to promoting a diverse range of health-conscious beverages. This commitment extends to transparently disclosing nutritional information about our products, recommending daily intake guidelines, and implementing marketing strategies that are aimed at enhancing overall well-being.

In addition to upholding stringent quality control throughout our production process, ThaiBev maintains a dedicated research and development team focused on creating innovative products. To achieve this, we actively engage in collaborative efforts with external agencies such as universities and business partners to conduct research that contributes to the development of healthier options for consumers. Noteworthy examples of these developments include:
  • Low sugar content
  • Controlling and reducing sodium content
  • Fortifying products
  • Elimination of monosodium glutamate (MSG) and preservatives in packaged products
Furthermore, ThaiBev continues to collaborate with suppliers to ensure the sourcing of high-quality raw materials and ingredients, underscoring our commitment to delivering products that prioritize health and well-being.
Targets
  2023
Performance
Targets
2025 2030
Proportion of healthy beverages in all non-alcoholic beverage sales in Thailand 79% 67% 80%
Proportion of non-alcoholic beverage products in Thailand certified as “Healthier Choice” 73% 70% 75%
Achievements
  • Since 2014, the sugar content has been reduced in 25 products
  • In 2023, healthy beverage sales comprised 79% of all non-alcoholic beverage sales in Thailand
  • In 2023, 30 products (73% of total NAB products in Thailand) were certified as “Healthier Choice” by the Institute of Nutrition at Mahidol University
  • All ThaiBev products are certified ISO 22000 by the International Organization for Standardization regarding food safety
  • All ThaiBev non-alcoholic beverages, as well as Oishi Group restaurants, are certified for GMP (Good Manufacturing Practice) and HACCP (Hazard Analysis and Critical Control Point)
  • All ThaiBev drinking water and mineral-water products are certified by the National Sanitation Foundation (NSF)
  • Sermsuk Public Company Ltd. and the Oishi beverage production processes have earned Food Safety System Certification (FSSC) 22000
  • Monosodium glutamate (MSG) has been eliminated from nine ingredients
  • In 2023, there were zero incidents of non-compliance with regulations and/or voluntary codes concerning the health and safety impacts of products and services
Healthy beverages as a proportion of non-alcoholic beverage sales in Thailand
*“Healthy beverages” means drinking water, mineral water, and products that are certified as “Healthier Choice”
Highlight

In 2023, 73% of non-alcoholic beverage‘s product variants in Thailand were certified as “Healthier Choice” products by the Institute of Nutrition of Mahidol University.