ThaiBev Sustainability

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EMPLOYEE WELLBEING

A company’s greatest asset is its employees, who are the driving force behind its success. An organization with good employee management, appropriate welfare provision, and a suitable working environment will benefit from high productivity good reputation and enhance a morale within the organization.

The safety and well-being of all stakeholders is a fundamental rights, on which ThaiBev places a high value. We have developed guidelines and a safety management system to ensure compliance with legal and international requirements on safety, occupational health and working environments for our employees, business partners and other stakeholders. This includes risk prevention measures for accidents, injuries and illnesses related to operations. We also support the development of working environments that promote employees’ physical and emotional well-being and their quality of work life.

Management Approach

The “Corporate Occupational Health and Safety Policy” approved by the Board of Directors provides guidance on a healthy and safe working environment for directors, employees and all others who are working within ThaiBev’s workplace. Full versions of the policy and statement are publicly available on our website

The Occupational Health and Safety Network team, led by the Chief People Officer (CPO), is a group of senior executives and operational workers from all business units of ThaiBev. The team is responsible for overseeing and standardizing the company’s occupational health and safety management processes and activities.

This includes identifying and reviewing work-related hazards, as well as holding regular meetings to discuss and make decisions related to employee health, safety, and well-being. The team also consults with and involves employees in the development, implementation, and evaluation of occupational health and safety management processes.

In addition to ensuring that all employees work in a safe and healthy environment in compliance with the law and international standards, the Occupational Health and Safety Network team supports the sharing of knowledge, practices, and expertise to improve the company’s safety and occupational health practices. The team’s long-term goal is to build a sustainable and healthy workplace where employees can thrive and be well.

Management Process

With the objectives of controlling, managing, and eliminating hazards and reducing risks from both regular and non-routine jobs; hazard identification and risk assessment are conducted once a year for all activities, areas, and services. Risks are assessed as to their severity and the likelihood of their occurrence, according to the procedures of Job Safety Analysis (JSA), which is required by ISO 45001:2018.

After any incident where a significant level of risk is detected, a risk mitigation plan will be created, including the preparation of a Safety Standard Operation Procedure (SSOP), in accordance with requirements. Additionally, ThaiBev expects all suppliers and business partners to develop mitigation plans for emergency situations to reduce the potential losses and casualties and to strictly comply with applicable laws and regulations.

ThaiBev ensures that our operators work according to the occupational health and safety management system standard ISO 45001 and the Occupational Health and Safety Act 2011. Our OHS program aims to provide appropriate occupational health, safety and working environments for employees and all others who are working within ThaiBev’s workplace through the following principles:

Hazard identification and risk assessment by setting the scope, identifying all operational steps, identifying potentially important effects that may impact on people, communities, environments, and assets, as well as determining appropriate control measures and prioritizing action plans to reduce the risk to a non-severe and acceptable level.
Emergency and Crisis Management Plan: integrating emergency plans and ensuring that the organization is well prepared for handling emergency and crisis situations, as well as to prevent and reduce the impact on occupational health and safety that may occur.
Internal audit and external audit to assess the success of the operations and evaluate progress with related stakeholders in reducing identified health and safety risks.
The procedure for investigating injuries, illnesses, diseases or incidents related to work should identify the root causes to lead to further improvement in control and preventive measures.
Establishing in-house experts and safety trainers to support the Community-based Disaster Risk Management Program (CBDRM), to ensure that effective safety training is provided to employees within the organization at all levels as well as to the surrounding communities.
Setting procurement standards with occupational health and safety criteria to evaluate suppliers’ ability to comply with the occupational health and safety standards of the organization.

To meet legal and internal standards, ThaiBev has set guidelines in four areas, as detailed below.

Safety

ThaiBev is committed to implementing high-quality safety management systems with 27 production facilities certified to ISO 45001 standards. The corporate safety team continues to conduct periodic onsite safety inspections at all facilities, both in Thailand and overseas.

ThaiBev has established safety clinics with volunteer teams to create a safety culture. There are various channels for occupational health and safety (“OHS”) communication through the complaints system that are accessible to all employees, including documents, phone calls and e-mails. A new communication channel has also been established on the Line application whereby employees can receive information conveniently and quickly and can interact through this two-way platform. The effectiveness of communications is measured by the event team, who proactively conduct questionnaires online with the target group of each activity, to gauge their levels of understanding before and after each activity.

Monthly safety meeting is arranged in each working area, attended by representatives from management and employees. These meetings determine what safety activities should be conducted, including handling complaints or suggestions from employees. The meeting committee conducts the discussion and determines any corrective measures, as well as following up on any earlier action points. ThaiBev implements comprehensive emergency response measures, including training for fire, confined spaces, forklift operation, radiation, spills, floods, waste management, boiler explosions, chlorine leaks, ammonia leaks, and oil spills.

ThaiBev fosters a strong safety culture by requiring all employees to undergo comprehensive safety training. This training covers a wide range of topics, including foundational safety knowledge, relevant safety regulations and laws, fire safety, road safety, and ISO 45001 occupational health and safety standards. To maintain a high level of safety awareness, daily safety briefings are conducted at the beginning of each workday in production plants. Additionally, safety officers across all business units receive specialized training to enhance their skills and knowledge, ensuring a robust safety management system.

Occupational Health

Care:
ThaiBev prioritizes employee health by providing onsite medical care and consultations. The Employee Wellness Team partners with a clinic to offer Telemedicine for convenient, high-quality doctor consultations. Full-time employees are covered by life insurance, with the company covering hospital expenses and compensation for work-related injuries.
Prevention:
ThaiBev implements strict health and safety measures, including personal protective equipment (PPE) standards and clear work instructions at all production facilities. The company also conducts pre-employment and annual health assessments and posts warning signs in hazardous areas to prevent risks.
Treatment:
ThaiBev offers comprehensive healthcare coverage, including outpatient expenses, accident insurance, and inpatient illness support.
Check-ups:
ThaiBev provides affordable health check-ups, including mobile dental services, and easy access to check-up reports via the Beverest Life app. Female employees aged 30+ receive free cervical cancer screenings, and all employees enjoy special rates for mobile mammography.
Education:
ThaiBev offers online resources and training on health topics like office syndrome and stress reduction, along with life-saving and First Aid CPR AED courses for employees and their families.

Working Environment

To ensure the safety and efficiency of ThaiBev’s office premises, an internal audit team was established in 2020. This team conducts regular inspections across buildings managed by the Asset and Service Management (ASM) department, focusing on engineering, safety, and building services.

Key responsibilities include:

Building Maintenance: overseeing construction, renovation, and maintenance projects
Infrastructure Management: overseeing IT systems, managing energy usage in buildings, and installing EV charging standards, including waste management
Safety and Sanitation: ensuring compliance with safety and health standards, including waste management
Internal Audits: conducting inspections to identify issues and recommend improvements

The Central Engineering and Special Projects Unit conducts thorough assessments of electrical systems, plumbing, air conditioning, sanitation, fire safety, and overall aesthetics. Detailed inspection reports with photographs and recommendations are provided to building managers for necessary maintenance and improvements.

Employee Well-being Support Programs

Flexible working hours are offered to in-the-field employees, such as sales representatives, whose performance is based on results, to support effective time management. For other staff, flexible hours are allowed through the time management system with supervisor approval. Additionally, virtual workstations have been set up in multiple locations, enabling employees to work remotely without needing to be in the office.

Work-from-home arrangements enhance productivity, morale, and agility while safeguarding employee health. We offer flexible work options, including remote work, supported by comprehensive guidelines, training, and equipment. Our updated wellness programs focus on exercise, ergonomics, and stress management. We also provide support for disabled employees and offer alternative workspaces. With our digital platform, remote work is seamless across local and international markets, empowering staff to work from anywhere.

Part-time working options are also offered, with employees coordinating schedules and conditions with their supervisors. Requests for part-time work can be submitted through the Time Management System in the Beverest Life Application. Part-time work is commonly available to retail employees, including those at KFC, operated by QSA and Oishi restaurants.

Family policies, offering initiatives to create a family- friendly environment, include:

Playgrounds at production facilities for children accompanying parents
Private breastfeeding rooms at all offices and plants
Expanded childcare facilities with classes and activities during school vacations
An annual Children’s Day event with activities, field trips, and CSR initiatives

The company also supports employees’ well-being by offering up to 33 weeks of paid leave for primary caregivers (including maternity leave for prenatal and postnatal care), and up to 13 weeks for non-primary caregivers. The employee handbook also outlines provisions for extended leave to care for ill or deceased family members, subject to supervisor approval. In addition, we also offer various other types of personal leave, including leave for sterilization, military service, training or knowledge development, Buddhist ordination, and leave without pay.

ThaiBev values employees’ children’s education, offering scholarships at all educational levels, upto university. In 2024, ThaiBev awarded 1,035 scholarships worth 7 million Baht, contributing to a total of 15,915 scholarships over 15 years, totaling 99.9 million Baht.

Parental leave 2024	Male	Female
Total number of employees that were entitled to parental leave	18,277	14,184
Total number of employees that took parental leave	125	351
Total number of employees that returned to work in the reporting period after parental leave ended	109	291
Total number of employees that returned to work after parental leave ended that were still employed 12 months after their return to work	107	280
Return to work rate of employees that took parental leave	87.2%	82.9%

Key Projects

Beverest Life

Beverest Life is our comprehensive mobile application that empowers our employees, streamlines processes, and enhances overall well-being. Since its launch in 2020, this user-friendly platform has continued to evolve, offering a wide range of services and features.

Real-Time Updates: Stay informed with instant notifications for important news, alerts, and emergency information.
Employee Benefits: Access exclusive deals, promotions, and company product discounts.
HR Services: Online tools to simplify processes and enhance employee experience. Employees can access pay slips, tax documents, personalized learning paths, and manage HR needs efficiently. The platform also supports internal job applications, health check-ups, time management, and engagement surveys, with contactless check-in and check-out options.
New features:
- My Booking: allows employees to conveniently schedule appointments for a variety of services, from healthcare to social activities.
- Residential Information Survey: lets employees update their residential information to ensure timely assistance during emergencies.

Disaster Relief for Employees

ThaiBev is committed to ensuring well-being and safety of its employees in the event of natural disasters such as floods, fires and PM 2.5. The company has established a comprehensive support system to assist affected employees, providing emergency relief packages, financial assistance for home repairs and essential items, accepting donations from fellow employees, and offering interest- free loans. In response to the recent floods in the northern region, over 800 employees received assistance, and 93 employees took advantage of the interest-free loan program.

Employee Preparation Program for a Better Life after Retirement 2024

ThaiBev annually hosts a dedicated training program and retirement ceremony to honor and express gratitude to retiring employees for their significant contributions. The 2024 program provided valuable insights into:

Retirement Benefits: a comprehensive overview of company and government benefits, including social security
Financial Planning: strategies for managing retirement savings and ensuring financial security
Community and Support: opportunities to connect with fellow retirees through a dedicated Line group, fostering a sense of belonging and camaraderie
Health and Wellness: practical advice on physical and mental health, including exercise, nutrition, and stress management

421 retiring employees from across the nation participated in the program, which culminated in a heartfelt farewell ceremony. The company’s Group CEO personally presented certificates and gold pins as tokens of appreciation.

ThaiBev Clubs

For over a decade, ThaiBev has built a strong company bond through employee clubs that foster camaraderie, teamwork, and collaboration. These clubs offer a variety of activities, including sports, hobbies, and social events, to enhance employee engagement and well-being. They also help strengthen the company’s corporate image and relationships with external stakeholders.

Currently, ThaiBev has 12 active clubs: Health, Football, Bowling, Badminton, Golf, Off-road, Tennis, Photography, Cycling, Music, Running, and ASEAN Clubs.

F&N (Singapore): Assisi Fun Day 2024

On 9 June, 2024, a group of over 25 F&N staff, along with their families and friends, volunteered at the Assisi Fun Carnival to support Lions Befrienders. The volunteers spent the morning engaging with 20 seniors, providing them with goodie bags filled with useful items and SGD 20 vouchers to enjoy the carnival’s offerings.

The funds raised from the carnival will go towards supporting patients with terminal illnesses and their families at Assisi Hospice. The opportunity to make a positive impact on their community also enhanced our employees’ well-being, job satisfaction, and morale.

Typhoon Yagi: How We Act as One Strong SABECO (Vietnam)

Typhoon Yagi has passed, leaving devastation in northern Vietnam, with severe flooding and landslides affecting the lives of many, including SABECO employees and their families.

In response, SABECO and the trade union called on all employees to demonstrate solidarity and support those impacted by the disaster. This proactive support reinforces our core values and provides a strong foundation for our continued growth. On 10 September 2024, SABECO and the union launched a voluntary donation campaign to help employees in the northern region, which received strong participation across SABECO and its subsidiaries.

Grand Royal Group (Myanmar): ASK HC PROGRAM

The ASK HC Program promotes a positive and inclusive work environment through key initiatives:

Open Dialogue: The weekly ASK HC Forum allows employees to ask questions, seek advice, and share concerns with HR professionals, fostering transparency and trust.
Knowledge Sharing: Cross-departmental sessions encourage collaboration, skill development, and the sharing of best practices.
Employee Recognition: Celebrating birthdays and milestones boosts morale and strengthens belonging.
Language Development: Online English Conversation Club helps employees improve language skills, enhancing communication and intercultural understanding.

International Beverage (UK): New Menopause Policy and Awareness Campaign

In 2024, we introduced our first Menopause Policy, committing to make reasonable adjustments for colleagues experiencing menopausal symptoms. We held two face-to-face sessions, open to all employees, where we shared educational materials and encouraged open discussions. The sessions were well received, and we followed up by creating a resource library for ongoing support. We also addressed “male menopause” during the sessions.

With an increasing number of women experiencing menopause at work, creating a supportive environment is essential, especially with the new UK Menopause legislation coming in 2025. Research shows that 1 in 10 women leave their jobs due to menopause symptoms, and 67% report negative effects at work. The guidance also highlights that menopausal symptoms may qualify for protection under the Equality Act 2010, ensuring women are safeguarded from discrimination.

Key Projects

Spirits Product Group

17 production facilities in Thailand and 2 production facilities in Myanmar certified to ISO 45001
6 production facilities awarded for Excellence in Occupational Safety, Health, and Working Environment Management
5 production facilities awarded for Outstanding Labor Relations and Welfare
5 production facilities recognized for Disease-Free, Safe, and Healthy Workplaces
3 production facilities awarded for Zero Accident Campaign
3 production facilities recognized as Climate Action Leading Organizations (CALO)
2 production facilities recognized as Green Industry (GI4)
1 production facility awarded National Outstanding Safety Officer

Beer Product Group

All production facilities in Thailand and 1 production facility in Vietnam certified to ISO 45001
Cosmos Brewery (10^th consecutive year) and Beer Thai (7^th consecutive year) received National Level Award for Occupational Safety and Health
Cosmos Brewery (12^th consecutive year) and Beer Thai (6^th consecutive year) awarded for Excellence in Labor Relations and Welfare
Beer Thip Brewery (6^th consecutive year) and Beer Thai received Gold Medal for Disease-Free, Safe Workplaces
Beer Thai 1991 received Model Enterprise Award for Health Promotion

Non-Alcoholic Beverage (NAB) & Food Product Group

Sermsuk

6 offices received recognition for the Zero Accident Campaign 2024

Oishi

3 factories certified to ISO 45001
Oishi Trading Company Limited (Amatanakorn), Chon Buri Province received Zero Accident Award (2^nd consecutive year)
Oishi Trading Company Limited (Wang Muang), Saraburi Province (7th consecutive year) and Oishi Trading Company Limited (Amatanakorn), Chon Buri Province received National Level Award for Occupational Health and Safety

Thai Beverage Logistics (TBL)

Reduced external trainer costs by developing internal trainers for courses on fire drills, chemical safety, and more
Registered 4 safety officers as trainers for transportation safety
National Level Award for Excellence in Occupational Safety, Health, and Working Environment Management at 3 sites, and Provincial Level at 6 sites
National Outstanding Safety Officer Award (1 person)
Award for Promoting Safety, Occupational Health, and Working Environment in High-Risk Operations (Transportation) at 12 sites

ThaiBev is committed to providing a safe and healthy working environment for all employees and stakeholders. We aim to eliminate workplace fatalities and reduce our Lost Time Injury Frequency Rate (LTIFR) in the coming years. To achieve this, we will investigate the root causes of all accidents and injuries, working with each business unit to implement effective preventive measures. We have also established a system to track and analyze work-related incidents and injuries across the organization.

For transport operation, the TBL Control Tower was established in 2022 to monitor driving behavior through GPS data, with an initial focus on achieving zero fatalities and zero lost time injuries. Shortly thereafter, targets for net-zero emissions and the elimination of fraud were incorporated into its objectives. Over the past two years, the TBL Control Tower and Transport Operations have collaborated closely to ensure compliance with the Department of Land Transport regulations. As a result, there has been a significant reduction in severe accidents across various categories. These tangible outcomes would not have been possible without the support of two in-house software solutions, Smart Eyes and Smart View. The Control Tower will continue to evolve, managing more complex scenarios and expanding its scope to other business units.

In factory operations, automation drives efficiency, precision, and safety. Examples include sensors in motors to detect overloads, monitoring water levels and pressure in boilers, and real-time tracking of machinery movements on production lines.

ThaiBev is dedicated to innovation and operational excellence as we work toward becoming a Smart Factory. We aim to integrate IoT technology across all operations, enabling real-time monitoring, data-driven decision-making, and enhanced safety, while remaining committed to sustainability and compliance with production standards.


Read More Information about Employee Wellbeing in Sustainability Report 2024