Home / 2020 Sustainability Report / Caring for People
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Consumer Health and Safety
ThaiBev recognizes the importance of producing quality, safe and healthy food and beverage products from ethically sourced, high-quality ingredients. The company sets rigid standards and closely monitors all of its operations in order to ensure consistent quality and safety throughout production, storage, transportation and other aspects of service. These efforts have also led the company to adopt international standards such as ISO22000, NSF and GMP/HACCP
In addition, ThaiBev continues to research and develop new foods and beverages in order to expand its range of healthy and delicious product offerings. ThaiBev discloses nutrition information—including calories, sugar, fat, sodium and more—for all of its products through a range of communication channels, while continuously seeking opportunities to enhance ThaiBev’s formulas to promote healthier consumption.
New Healthy Products
ThaiBev continues to invest in research and development to promote consumer health. Many of products are certified with the “Healthier Choice” label by the Institute of Nutrition at Mahidol University including:
OISHI Gold Gyokuro – Premium green tea from Japan made in a meticulous process, beginning with the selection of the youngest tea leaves from the first harvesting season of the year. The leaves are hand-rolled to ensure a rich flavor, and the process helps to maintain the leaves’ catechin, which has significant antioxidant benefits, and L-Theanine, which aids in relaxation. OISHI Gold Gyokuro comes in both sugar-free and less sweet (Delight) formulas.

OISHI Gold Sencha Matcha – This green tea combines 2 types of leaves, Sencha and Matcha, for a perfectly blended taste. It comes in both sugar-free and less sweet (Delight) formulas.
OISHI Green Tea
ThaiBev launch of new sugar-free products in popular flavors: Honey Lemon and Original. This product line includes all-new flavors such as OISHI Apple Honey Light, which combines the taste of premium Aomori apple and Hyakka Mitsu honey from Hokkaido, Japan.
est Play
ThaiBev also develops products aimed at the teenage market, which is known for openness to experimenting new tastes. “est Play Honey Lemon” blends the sweetness of pure honey with the sourness of lemons, and features sugar content as low as 6 grams per 100 milliliters
OISHI Eato Whole-Wheat Sandwiches
Whole-wheat bread sandwiches—made from wheat, barley and soy containing low sugar and high fiber, which help to control blood sugar levels—are available in 5 delicious and healthy choices: Chicken Breast with Salted Egg Spread; Salmon Teriyaki; Chicken Breast with Spinach and Mayonnaise; Salmon Mayonnaise and Nori Seaweed; and Chicken Breast with Egg Salad and Whey Protein. These sandwiches aim to promote healthier consumption. They are produced with high-protein ingredients such as chicken breast and egg salad, and vital ingredients such as whey protein.

In addition to these new products, ThaiBev continues to adjust the recipes for its existing food and beverage products to promote healthy eating, while retaining the full taste of the originals.
Reduce Sugar in Products
To support health-conscious consumers, ThaiBev continues to reduce the sugar content in its non-alcoholic beverages while preserving the original taste. ThaiBev has reduced the sugar content in 20 of its products
Provide Trainings for Restaurant Staff on Nutritional Information
ThaiBev provides trainings for OISHI Group’s restaurant staff to be able to provide customers with complete and accurate information on food ingredients to prevent food allergies. ThaiBev has plan to develop other communication channels to help consumers better understand health and safety issues related to food.
Moving Forward
Consumer health and safety is one of ThaiBev’s materiality topics. ThaiBev implements safety control standards to ensure consumer confidence in products and services through the following international certifications:
  • All ThaiBev products are certified ISO 22000 by the International Organization for Standardization regarding food safety.
  • All ThaiBev non-alcoholic beverages, as well as OISHI Group restaurants, are certified GMP (Good Manufacturing Practice) and HACCP (Hazard Analysis and Critical Control Point).
  • All ThaiBev’s drinking water and mineral-water products are certified by the National Sanitation Foundation (NSF).
  • Sermsuk Public Company Limited and the OISHI’s drink production process have earned Food Safety System Certification (FSSC 22000).

In 2020, 24 certified “Healthier Choice” products or 58% by the Institute of Nutrition of Mahidol University
By 2025, 50% of non-alcoholic beverages products must be certified as a “Healthier Choice”

Safety measures of restaurant business during COVID-19
Restaurant business unit is one of ThaiBev’s business units that directly affected by COVID-19 resulting in operational adjustments in all of its OISHI Group restaurants to ensure customer confidence on hygiene and safety.
  • Initiated a QR code system for ordering food to reduce unnecessary contact. The system directly delivers customers’ orders from their smartphones to the kitchen resulted in increases in convenience and speed for customers.
  • Changed from placing utensils on the table to providing them directly to customers. All utensils are disinfected and sealed in special packaging to ensure safety and hygiene.
  • Increased sanitization of common areas such as countertops and condiment containers every hour. This includes strict measures to sanitize containers and other equipment through extra cleaning processes, such as soaking them in Suma Bac disinfectant.

In addition, all restaurants under OISHI have adopted other extra measures to ensure customers’ safety and confidence. These include:
  • Health checks for all employees before starting work.
  • All staff are required to wear masks and gloves during their work shift and clean their hands at least once every 30 minutes.
  • Cashiers are required to disinfect their hands after each transaction.
  • Customers are screened with a temperature check at the entry point.
  • Disinfectant alcohol gel is provided for customers at each restaurant entry/exit point.
  • Spaces of at least 2 meters are provided between seating areas.
  • Tables, chairs and other equipment are disinfected following each customer/group.
  • Disinfect floor, hallway and counters in the restaurant at least once a day.
  • Hard plastic partitions at the cashier counter have been installed to prevent the spread of the virus and to provide heightened customer safety.
  • ThaiBev supported all for COVID-19 screening test. The company also provided them with COVID-19 insurance.
KFC has adjusted its model from dine-in to takeaway and delivery without zone restriction in delivery services of each branch since April 2020. This applies only to customers who ordered directly online. This adjustment has helped KFC to cover more customers and respond to the needs of customers who are not in delivery zone or are too far from the branches. This has made it more convenient for them.
Suvit Sirichu
Vice President - Operations
Shabushi and Nikuya Restaurant
During the COVID-19 pandemic, Shabushi and Nikuya restaurants embraced new safety measures and adjusted their business operations to promote safety and consumer confidence. Shabushi and Nikuya both followed government regulations and recommendations, including using the ThaiChana (Thai government’s location check-in application), adhering to physical distancing measures, performing temperature checks at all entry points, and installing signage to encourage mask wearing. During the lockdown, Shabushi adjusted its business model, which previously featured 99% dine-in services, by increasing online delivery through LINE MAN, Grab and foodpanda. Shabushi staff also delivered food directly to customers