ThaiBev has established guidelines for appropriate stakeholder
engagement, with an emphasis on continuously promoting creative
engagement with all stakeholders through various activities and
communication channels; various demands, opinions, concerns, and
suggestions may be voiced. For each group of stakeholders, the
frequency of communication varies according to operation plans.
Therefore, the information received is useful in helping to determine
the strategy, direction, planning, and guidelines for business
sustainability development and for prevention of risks or impacts
from business operations.
- Messaging (SMS)
- LINE Application: LINE @ “We are ThaiBev Group”
- Facebook fanpage
- ThaiBev Intranet
- Annual Meetings (Annual Executive Meeting,
Labor Practice Committee Meeting, Employee
Benefits Committee Meeting, Occupational
Health and Safety Committee Meeting, Trade
Union Meeting, and Functional Meeting)
- Suggestion Box
- Roadshows to meet with various stakeholders,
such as “Core Values Global Values Roadshow
and “Sustainability Development - related
workshops”
- Employee satisfaction and engagement survey
- Beverest Connect application/web based/
paper based
- Employee Engagement Survey through
HCBPs and Line Manager
- Jam application ThaiBev-E-News, a messaging
channel exclusively for ThaiBev employees
- Work safety
- Flexible working arrangements
- Employee Benefits
- Charities and other projects that benefit
society
- New products developed according to
consumer needs
- Developing employee skills
- News about the company
- Company activities and management
engagement
- Success and awards received by the company
- Internal activities
- Volunteering for various events and projects
- Limitless Opportunities
- Consumer Health, Safety and
Wellbeing
- Safety, Occupational Health and
Work Environment
- Developing Communities and
Society
- Meetings with suppliers
- Annual Sustainability Survey
- Sustainable development initiatives in
various dimensions with suppliers
- Business Partner Conference
- Supplier Award Program
- Training for suppliers
- Vision of management and business
practices
- Supplier Code of Practice
- Maintenance of quality standards, delivering
services and sustainability in the business
operations of suppliers
- Cooperation between the company,
suppliers and their suppliers in managing
risk throughout the supply chain
- Developing suppliers’ business potential
- Developing engagement between suppliers
and other stakeholders in packaging
management to reduce environmental
impact
- Procurement changes using digital
transformation
- Corporate Governance and
Compliance
- Sustainable Supply Chain
Management
- Sustainable Packaging
- Climate Change
- Energy
- Annual Seminar and Exhibition
- Annual Customer Meeting
- Customer Training and Development Workshops
- Business Development Activities
- Annual Business Review Activities
- Annual Customer Factory Visit
- Agent Development Program with ThaiBev
- Annual Sustainability Survey
- Customer Engagement survey
- Consumer health and safety
- Clear business policies
- Transparency in business operations
- Responsibility to consumers
- Involvement in business planning
- Training to enhance skills and knowledge
- Building cooperation and networks to create
value for society
- Flexibility in trade to meet market demands
- Customer Relationship
Management
- Consumer Health, Safety and
Wellbeing
- Corporate Governance and
Compliance
- ThaiBev’s Sustainability
Approach
- Limitless Opportunities
- Public events and marketing promotion
activities via sales channels
- Social media channels such as Facebook
fanpage, website, LINE application
- Surveys of consumer behavior and opinions
on products
- Annual Sustainability Survey
- Product quality and safety
- Fair and appropriate product prices
- Responsible servicing and product presentation
- Environmental management responsibility
- Transparency in business operations
- Charities and projects that benefit society
- Consumer Health, Safety and
Wellbeing
- Water Stewardship
- Waste Management
- Climate Change
- Energy
- Corporate Governance and
Compliance
- Annual Shareholders Meeting
- Annual Information Meeting in Singapore
- Annual Factory Visits
- Quarterly Analyst Meeting
- Investor Roadshow
- Annual Sustainability Survey
- Business performance
- ThaiBev’s business information
- Company goals and visions
- Corporate Governance and
Compliance
- Activities with communities surrounding
factories
- Interviews with community representatives
- Field visits and meetings with communities
to follow up progress on joint projects
- Monthly and quarterly meetings with
community representatives
- Survey of opinions with questionnaires
- Annual Sustainability Survey
- Creating jobs or promoting occupations in
communities
- Promoting public health and wellbeing in
communities
- Local economic development
- Skills development in sports, music and arts
- Reviving natural resources and the environment,
managing and reviving water sources
- Assessment of impact on communities
- Promoting the environment and caring for it
in communities
- Educational promotion in communities
- Reducing inequality in society
- Safety in temples, schools and communities
- Human rights, including labor rights and
consumer rights
- Social Sustainability
- Education Development
- Public Health Development
- Athletic Development
- Preserving National Culture and
Cultural Development
- Developing Communities and
Society
- Pracharath Rak Samakkee
Project
- Water Stewardship
- Hearing and giving opinions on the enforcement
of laws by state agencies
- Training in various courses arranged by
state agencies or their certified nominees
- Compliance with regulations, laws and
policies of regulators
- Building relationships through joint operations
- Continuous participation in activities and
projects of government agencies
- Reporting business performance and results to
relevant government agencies in accordance
with the frequency specified
- Annual Sustainability Survey
- Participating in giving opinions on various
draft laws
- Tax transparency
- Labor welfare and safety
- Human rights and legal labor practices
- Legal advertising and sales
- Appropriate management of society and the
environment
- Attending meetings or continuously clarifying
various operations with regulators
- Corporate Governance and
Compliance
- Consumer Health, Safety and
Wellbeing
- Safety, Occupational Health and
Work Environment
- Limitless Opportunities
- Customer Relationship
Management
- Water Stewardship
- Establishing relationships with various
organizations
- Annual Sustainability Survey
- Consumer Health and Safety
- Legal business operations
- Social Responsibility
- Consumer Health, Safety and
Wellbeing
- Corporate Governance and
Compliance
In 2019, ThaiBev assessed key sustainability issues by considering
data on global trends and changes, sustainability issues of other
companies in the industry (namely beverages and food) and issues
in accordance with international sustainability standards. ThaiBev
conducts new key sustainability issue assessments every three
years, with issues being reviewed every year. The evaluation
process is under the following process.
ThaiBev has organized workshops for executives and experts
from all business areas to examine and determine the
sustainability issues that are consistent with relevant
business operations. This work involves learning about
global trends and changes, sustainability issues of other
companies in the industry, as well as specifying stakeholders
on corporate sustainability issues.
ThaiBev takes the identified issues and ranks them by priority
through two main activities, consisting of: 1) Workshops for
ThaiBev senior executives to consider and assess the impact of
sustainability issues on the organization 2) In-depth interviews
with stakeholders from all eight groups both domestically and
internationally to understand the significance and potential
impacts. The results of these two activities will be used to screen
important issues for the sustainability of the organization.
Issues that are ranked as very important, both in the perspective
of ThaiBev and its stakeholders, will be identified as the
most important issues
The Corporate Sustainability Development Working Team
cross-checks the comprehensiveness of the key corporate
sustainability issues, and presents the completed list to the
Corporate Sustainability Development Committee for review
and approval. It then presents the issues to the executive
committee for final approval and implementation.
ThaiBev determines the scope of the reporting of all 16 key
issues, based on the information collected from various
agencies and most relevant stakeholder groups, for the
information to be comprehensive and accurate, and in order
to address the issues of interest to ThaiBev’s stakeholders.
ThaiBev is committed to continuously operating under the
sustainable development framework, by reviewing the
organization’s key sustainability issues and annually taking
into account stakeholders’ perspectives on key issues, as
gathered through in-depth interviews on the development of
appropriate and fair sustainability practices.
Caring for the
Environment and the Entire Value Chain
- Water Stewardship
- Packaging Management
- Operational Eco-Efficiency
- Circularity
Sharing the Value with the
World
- Responsible Consumption
- Corporate Citizenship
- Social Collaboration
- Human Capital Development and
Talent Attraction and Retention
- Safety, Occupational Health &
Wellbeing
- Human Rights
Creating and Sharing the
Value of Growth for a Sustainable
Future
- Consumer Health and Safety
- Customer Development
- Product Health and Nutrition
- Corporate Governance &
Business Ethics
- Innovation Management
- Sustainable Supply Chain
| Consequence /
Impact |
1
Rare |
2
Unlikely |
3
Possible |
4
Likely |
5
Almost |
| 5 Catastrophic |
H5 |
H10 |
H15 |
E20 |
E25 |
| 4 Major |
M4 |
M8 |
H12 |
H16 |
E20 |
| 3 Moderate |
M3 |
M6 |
H9 |
H12 |
H15 |
| 2 Minor |
L2 |
L4 |
M6 |
M8 |
H10 |
| 1 Insignificant |
L1 |
L2 |
L3 |
M4 |
M5 |
| Risk Exposure |
Action required |
| Extremely High (E) |
Immediate Action
Required |
| High (H) |
Senior Management
Attention Needed |
| Moderate (M) |
Management
Responsibility Must Be
Specified (Senior Vice
President, Vice President) |
| Low (L) |
Manage by Routine
Procedures |
The Sustainable Development Working Team and experts from relevant agencies held a workshop with
executives. The Corporate Sustainability Development Committee has endorsed 16 topics as ThaiBev’s key
sustainability issues.
